The following content displays a map of the jobs location - Sant Just Desvern (Barcelona)Permanent Contract with health insurance covered by the company and the possibility to choose among a range of others benefits.Working Hours:Full Time - RotativeLocation:Sant Just Desvern (Barcelona)Closing Date:31/12/2026Job Category:#08 Customer Care / ServicesBusiness Unit:Department:LTS - Remote ServicesWHAT YOU’LL RECEIVE- A positive and collaborative work environment where people genuinely enjoy working together.- Stability and growth opportunities within a leading international company.- Work-life balance with flexible working hours and hybrid working options.- Trust and autonomy to take ownership and make a real impact.- Continuous development through a personalized training plan and access to a wide range of trainings.- The opportunity to work with innovative technologies on international projects.- A competitive compensation package and attractive benefits, including private health insurance, gym membership, and more.Job IntroductionTGW Logistics Group is a integral leader in highly automated intralogistics solutions, helping some of the world's most renowned retailers and brands optimize their distribution and fulfilment operations. Our innovative technologies support industries such as e-commerce, fashion, general merchandise, and grocery, enabling customers to deliver exceptional service to millions of consumers every day.We are currently looking for a Customer Support IT Technician to join our team in Spain.As a Customer Support IT Technician, you will play a key role in ensuring the smooth operation of our customers' warehouse automation systems.



You will provide technical support both remotely and on-site, helping customers resolve incidents, maintain system performance, and maximize operational availability.WHAT YOU’LL BE HANDLING- Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment- Take the responsibility for customer issues and manage them through to resolution- Investigate, diagnose, locate, and find solutions to resolve the issues- Availability to work 24/7 in rotating morning/evening/night shifts- Follow the standard procedures for the correct escalation to other teams- Generation of system documentation- Maintaining documentation up to date- Making modifications to existing installations- Willing to travel to customers as required (up to 30% of time)WHAT YOU’LL NEEDEducation and soft-skills requirements:- Commitment to continuous learning about new TGW products and solutions- Ability to understand customer needs- Self-sufficient, proactive, and persistent- Strong IT background: 3 years bachelor’s degree in IT science or equivalent- Driving licenseTechnical competences:- Solid knowledge and demonstrable experience in SQL- Relational database: ORACLE- Operating systems: Microsoft Windows / Windows ServerPreferred Skills- Customer or end-user support experience- Experience in development of software for logistics or production/process automation- Task management tools: Jira and devOps (TFS) from Microsoft- Programming languages: C# and/or Java- SOLID, OOP, Agile methodology (SCRUM)- Technologies: Entity Framework, WPF, WCF, Workflows, Unity, Multithreading#J-18808-Ljbffr

📌 Technician Customer Support It (España)
🏢 TGW Group
📍 España