Position: Aftersales Technical Support and Training Engineer Country: Spain
Purpose of role
Build good image by providing efficient and professional technical support across the CEE region.
Committed, results driven and profit and customer satisfaction oriented,
Responsabilities
Supports aftersales management with technical training plan definition and takes initiatives with implementing technical training.
Handling technical inquiry tickets via OEM platform and secure related KPI
Acts as industry expert and supports both internal and external stakeholders with all the technical inquiries
Concise and structured communication with OEM and Dealers about technical/quality issues
Support product quality/development teams in view improved MG products and services
Technical Information and Bulletin management
Instruct dealers to work in accordance with MG standards/procedures (diagnostic and warranty policy)
Active contribution in maintenance price calculation, developing standards, processes, and procedures in automotive aftersales business: wholesale and retail procedures for PDI, quality inspections, insurance claims,
warranty claims, spare parts ordering, CSI, technical training for sales staff, developing and delivering training programs for: technical, spare parts and warranty