Make every customer interaction count. Are you a native Dutch speaker who enjoys helping people, finding solutions and delivering outstanding customer experiences?

Join ADM Value Barcelona and become part of an international team supporting the loyalty programme of a major airline. You will help customers make the most of their membership, understand their benefits and enjoy a smooth, positive experience at every stage of their journey.

This is a customer service role focused on quality, problem-solving and customer satisfaction — no sales targets.

What will you do? As a Customer Experience Specialist, you will be a key contact for members of an international airline loyalty programme.

Your day-to-day responsibilities will include:

Customer support:

Respond to customer enquiries in Dutch via email and other communication channels.

Loyalty programme assistance:

Help members understand their accounts, miles, rewards and membership benefits.

Travel-related enquiries:

Provide guidance on bookings and services connected to the loyalty programme.

Problem-solving:

Investigate customer issues, manage complaints and follow up until a solution is reached.

Customer experience:

Deliver clear, professional and personalised support in every interaction.

Accurate documentation:

Update customer records and document interactions using CRM tools.

Service quality:

Follow established procedures and contribute to continuous improvements in customer satisfaction.

What are we looking for? We are looking for someone who combines excellent communication skills with a genuine commitment to customer service.





You will be a great fit if you:

Have fluent written and spoken Dutch skills.

Have a professional level of English.

Enjoy communicating with people and finding practical solutions.

Are customer-focused, organised and attentive to detail.

Feel comfortable working with digital tools and computer systems.

Can adapt to an international, fast-paced working environment.

Are available to work the specified schedule, including weekends.

Previous experience in customer service, hospitality, tourism, aviation or a contact centre is an advantage, but a positive attitude and a willingness to learn are equally important.

What do we offer?

Permanent employment contract.

Full-time position: 39 hours per week.

Annual gross compensation: €23,173-€28,500, including the variable component as published for the position.

Working hours: 8:00-20:00 (Two shift rotation)

Two days off per week, according to the work schedule.

Paid initial training and support throughout onboarding.

The opportunity to work on an international airline loyalty programme.

A multicultural working environment where you can develop your customer service skills and professional experience.

Location and working schedule

Location: Barcelona, Poblenou.

Working days: Monday to Sunday, according to the assigned schedule.

Working hours: 08:00-20:00 (two shifts)

Weekend availability is required.

Ready for your next opportunity?

If you are a native Dutch speaker looking for a stable position in Barcelona and enjoy helping customers in an international environment, we would love to hear from you.

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📌 Dutch-Speaking Customer Experience Specialist - Airline Loyalty (Barcelona)
🏢 Adm Value Barcelona
📍 Barcelona