Описание:
A leading international retailer with more than 575.000 employees worldwide in 33 different countries and over 13.700 stores, has stablished an IT HUB in Barcelona as part of his IT division, responsible for the selection and provision of IT infrastructure, IT platforms and business applications. With our agile mentality we are looking for people that is willing to make an impact on projects and solutions used worldwide by millions of customers.
Задачи:
- Act as consultant for process expert departments on topics related to key figures
- Creating and managing reports and dashboards in Celonis and ServiceNow
- Management and quality assurance of the existing reporting system
- Optimize the management of our operational units through understandable and clear solutions

Требования:
- Desired University degree in Information Technology or similar
- You have experience in the field of reporting and process mining with Celonis, performance analysis and statistics (MUST HAVE)
- You have working experience in using or administering ServiceNow




- You are familiar with ITIL Foundation
- You understand service and support processes
- You are strong at analytical thinking and recognition of connections and dependencies between processes
- You are able to evaluate, review and test your own work
- You can prepare and conduct workshops confidently
- You can explain complex issues in a simplified way
- It motivates you when you familiarize yourself with new topics
- You are results oriented, and demonstrate a 'can-do' attitude - adaptability, flexibility and resourcefulness
- Your English is fluent

Условия:
These are hybrid mode permanent positions. 2 days/week at the office. You will be part of an international team composed by people from different countries and backgrounds, where you'll be able to share your experience and knowledge to carry-out teamwork and meet the objectives. On top of this, you'll have a personal follow-up with your management team to help you unde

📌 Reporting business analyst (Barcelona)
🏢 Agrupa Global Talent
📍 Barcelona