Job Description
Experience the power of a game-changing career. Want to be part of an innovative and growing team? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as an Sales Manager onsite in Valencia you will be part of our team of game-changers who are powering the brands of the future.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
Management (30%)
- Be responsible for all sales leads in our Valencia hub
- Manage directly small team of sales agents
- Monitor and report team performance (correct call treatment, case treatment…)
- Give agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily work




- Motivate as a team leader and site leader controlling turnover and retaining potential and motivated team members
- Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes
- Keep track of each agent’s training and training needs to improve technical and phone communication’s skills
- Participate in the recruitment process close to HR Department giving an update from the needs and interviewing as a second interview the candidates who passed the HR interview
- Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)
- Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics

Organisation (20%)
- Organise and optimise shifts
- Changing agents’ settings in Symposium
- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
- Offer support in critical problems (case escalations, emergencies, customer com

📌 Sales Manager (Valencia)
🏢 Concentrix Spain
📍 Valencia