Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Team Leader, Operations in Malaga, you will be part of our team of game-changers driving performance, engagement, and customer experience.
What you will do in this role
- Supervise the day-to-day performance and attendance of a team of call center associates, ensuring alignment with company policies and legal requirements.
- Provide regular coaching and feedback to team members to drive performance and consistently achieve KPIs.
- Identify performance gaps, implement action plans and corrective measures, and support employee development.
- Ensure the team delivers high-quality service that meets contractual KPIs and financial expectations.
- Handle escalated customer cases and act as a subject matter expert when needed.




- Lead team meetings, communicate updates clearly, and foster a positive, engaged team environment aligned with company values.
Your qualifications
- Have a proficient or bilingual level of French and advanced English
- 2–4 years of experience in customer service or call center environments, with leadership exposure preferred.
- Strong coaching, mentoring, and team management skills with the ability to drive performance.
- Excellent communication skills (written and verbal).
- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
- Proactive, results-driven, and able to work under pressure with strong follow-through.
- Versátil and adaptable, with the ability to lead teams effectively and support business needs.
What's in it for you
- In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week – permanent contract Monday to Frida

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