Experteer Overview As a Customer Success professional at Insider One, you will be the primary liaison between clients and our technology, ensuring value realization and long-term partnerships. You’ll translate client needs into tailored use of our features, support adoption, and collaborate with engineers and product teams to resolve issues. You’ll shape account plans, share market feedback, and act as a trusted advisor to maximize client outcomes. This role offers impact across a globally diverse, fast-paced startup that values ownership and collaboration.Compensaciones / Beneficios
- Be the primary point of contact for clients and align their goals with Insider One capabilities
- Assess client needs and map them to relevant features and products
- Ensure optimal usage of our technology to deliver world-class service
- Monitor client adoption and progress toward objectives
- Coordinate with engineers and product specialists for technical support when needed
- Develop and maintain key account plans to identify value opportunities
- Provide feedback on market trends, unmet needs, and areas to expand impact
- Establish trusted advisor relationships to drive client satisfaction and long-term partnerships




- Plan strategies to meet client objectives and resolve escalated issues; propose new product ideasResponsabilidades
- Previous experience in customer-facing roles (customer success, account management, or strategic consulting) with evidence of executive-level relationship building
- Strong oral and written communication; energetic and effectiveon calls and meetings
- Self-motivated with curiosity for finding savvy solutions to improve client relationships
- Genuine care for clients and helping them feel at home with products and support
- Superior project and time management with attention to detail
- Passion for testing, measuring, and improving outreach effectiveness
- Ability to work in a fast-paced startup environment
- Proficiency in English and ItalianRequisitos principales
- ESOP
- internal trainings (AI fundamentals, coding, languages)
- access to learning platforms (Spotify, LinkedIn Learning, Blinkist, MasterClass, CloudGuru)
- referral bonuses
- volunteering and social impact projects
- general retreats and team-building events

📌 Customer Success Manager (Italian Speaker) (España)
🏢 Insider
📍 España