Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications. Our solutions streamline all working capital‑related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments. Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse general community. Join us as we lead the future of finance automationAbout the Role
Customer Success is a core pillar of Serrala’s revenue engine. The Scaled Customer Success Manager (CSM) is responsible for driving outcomes across a high-volume portfolio of SMB and Mid‑Market customers through a one‑to‑many, data‑driven engagement model. This role ensures predictable Gross Revenue Retention (GRR), consistent product adoption, and scalable expansion by leveraging automation, digital programs, structured playbooks, and health‑based prioritization. As a key contributor to the DACH region,



this position plays a central role in shaping and executing Serrala’s Tech‑Touch strategy. It is a high‑visibility role, essential to long‑term retention and regional growth.Responsibilities
Retention & GRR OwnershipScaled Lifecycle & Digital EngagementCustomer Health & Data ManagementProgram Development & OptimizationCross‑Functional CollaborationQualifications
Relevant experience in Customer Success, Account Management, or program‑led customer engagement.Proven ability to drive retention and expansion in SMB or Mid‑Market segments.Fluent English and native‑level German required.Required Skills
Proficiency with Salesforce or equivalent CRM.Experience with Customer Success platforms (Planhat preferred).Strong analytical skills;

comfortable working from dashboards, queues, and health signals.Preferred Skills
Strong operational and process‑driven mindset.Excellent written and verbal co

📌 Digital Customer Success Manager With German (Madrid)
🏢 Serrala
📍 Madrid