Experteer Overview As a Technical Account Manager you will support post-sales customers across EMEA, acting as the primary technical and escalation contact to ensure high-quality delivery of data center solutions. You will nurture partner relationships, identify service opportunities, and drive account growth through effective onboarding, training, and advocacy. You’ll collaborate with cross-functional teams to resolve issues, monitor performance, and share product news and best practices. This role offers meaningful impact by shaping service delivery and enabling partners at scale.Compensaciones / Incentivos
- Manage relationships with key customer stakeholders and be the main technical contact
- Provide expert technical support and troubleshoot complex issues, coordinating with internal teams
- Assist with onboarding and training for customers on our product/service
- Identify and pursue opportunities for account growth and upsell
- Advocate for customers by feeding feedback to product and engineering teams
- Track KPIs related to satisfaction, retention,



and service delivery, with regular reporting
- Maintain proactive communication on product developments and industry trends
- Collaborate with sales, engineering, product management and customer success
- Contribute to documentation, knowledge bases, and FAQsResponsabilidades
- Degree in Computer Science or Engineering
- English required; additional languages welcome
- Min 5 years IT industry experience with partners and sales
- Experience with IT Enterprise Infrastructure services (Linux, Windows OS, Network and Storage) and Data Center Operations
- Strong interpersonal, project management, collaboration and communication skills
- Ability to manage projects to milestones and deliverables
- Strong listening, verbal and documentation skills
- Customer focus and quality mindset
- Ability to travel for partner and customer engagementsRequisitos principales
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📌 Technical Account Manager (Barcelona)
🏢 Super Micro Computer
📍 Barcelona