16 oct
|
F. Hoffmann-La Roche
|
España
16 oct
F. Hoffmann-La Roche
España
Roche in Sant Cugat del Vallès is seeking a General Digital CX Journey Lead to advance digital customer experiences end-to-end across a complex matrix organization. You will analyze the E2E customer journey, translate needs into themes and a prioritized backlog, and guide cross-functional alignment across RDT, MCI, Commercial, GCS, and Customer Areas.The role emphasizes data-driven insights, omnichannel strategy, Agile and Design Thinking, and a customer-centric Voice of the Customer approach.#J-18808-Ljbffr
📌 Global Digital Cx Lead — End-To-End Journeys (España)
🏢 F. Hoffmann-La Roche
📍 España