Experteer Overview
In this role you will elevate quality across regional BPO operations, transforming QA into a proactive, data-driven system. You’ll harmonize standards across hubs and align QA with recruitment, onboarding, and coaching to reduce defects and boost customer satisfaction. You’ll lead cross-border calibration, partner with regional leaders, and use data insights to drive scalable quality improvements. This position offers a high-impact opportunity to shape quality culture at Glovo’s global delivery network.

Compensaciones / Ventajas
• Oversee end-to-end quality framework and audit strategy across BPO hubs
• Lead root-cause analyses and implement targeted improvement initiatives
• Establish closed-loop QA by feeding insights into recruitment, onboarding, and coaching




• Coordinate cross-site calibration sessions to minimize score variance
• Collaborate with Regional Service Delivery Heads, Training leads, and BPO managers
• Extract, query, and analyze data with SQL to derive quality indicators and trends

Responsabilidades
• 3 to 5 years in Quality Operations within fast-paced environments
• Lean Six Sigma Yellow or Green Belt or equivalent certification
• Project management capability to manage multi-month initiatives
• Vendor governance and risk modelling experience with outsourcing audits
• Bilingual English and Spanish (Portuguese is a plus)
• Independent SQL proficiency for standalone data queries

Requisitos principales
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📌 Sr Quality Coordinator - Marketplace Experience (Barcelona)
🏢 Glovo
📍 Barcelona