Service Description: Technical-Functional Profile for Production Management and SupportTasks/RequirementsTechnical and Functional Profile for Production Management and SupportEXPERIENCE+4 years' experience in maintenance of web applications based on Java, ideally on Agile methodologies+2 years' experience of Service Request Manager role+1 years' experience in Trade & Supply Chain Finance products, on Confirming product will be a plusSKILLS & KNOWLEDGECertification in ITIL or a similar service management methodology (ServiceNow)Demonstrated ability to lead cross-functional teams and projectsAdvanced knowledge of web technologies, monitoring tools, and performance analysisStrong analytical and problem-solving skillsAgile frameworks (Scrum and Kanban).User level knowledge JIRA, Confluence and Microsoft Teams tools.Knowledge of relational databases (SQL)Highly fluent in English:



both written and spoken (MINIMUN B2)Nice to have:B2 Spanish languageExperience with payments channels/formats (ISO) of banking applicationsExperience with accounting and regulatory reporting on banking applicationsOTHER INFORMATIONAbility to work in liquid organizations with strong change adaptabilityTeamwork and communication skills.EDUCATIONCertificate of Higher Education/University Degree/Master. Technical background would be a plus.Skill MatrixSkill Level Need TypeConfirming: payments to suppliers Intermediate MandatoryPL/SQL Intermediate MandatoryControl-M Workload Automation Intermediate DesiredServiceNow Intermediate MandatoryFlow and Process Monitoring Intermediate Mandatory#J-18808-Ljbffr

📌 Support Specialist (Madrid)
🏢 Virtusa
📍 Madrid