Experteer Overview As the Service Delivery Manager, you will own the end-to-end operational delivery and governance for a portfolio of recurring services. You will partner with Customer Success, Account Management, and delivery teams to ensure high-quality service, transparent performance, and proactive risk management. You’ll help customers adopt scalable, outcome-focused services under Success4U, shaping how value is delivered. This role offers visibility, impact, and opportunities to improve delivery practices across the organization.Compensaciones / Incentivos
- Own the operational service relationship for assigned customers and act as the primary delivery contact
- Ensure recurring services meet scope, SLAs, KPIs and commitments with clear performance visibility
- Lead service governance and reviews, communicating performance, risks, and improvement actions
- Monitor service performance, satisfaction, consumption, and signals to drive continuous improvement
- Identify, escalate and manage delivery and retention risks with cross-functional stakeholders
- Collaborate with Delivery, Support, Cloud Operations, Customer Success, Product, Consulting and Account Management
- Maintain oversight of service scope, consumption, milestones, and risk reporting
- Connect service delivery with customer outcomes to support value, adoption and Success4U conversations
- Identify gaps and growth opportunities from customer interactions and reviews for qualification and follow-up
- Maintain accurate governance records and reporting in the appropriate systems
- Coordinate service delivery across internal teams with clear ownership and handovers




- Support retention and renewal readiness by providing operational evidence to Customer Success and Account Management
- Maintain commercial awareness of scope, consumption, and delivery risks to support forecasting and margin awareness
- Support compliance with contractual commitments and governance requirements
- Drive continuous improvement using data and feedback to enhance recurring services and delivery practices
- Share knowledge and best practices across Recurring Services to improve consistency and experienceResponsabilidades
- Bachelor's degree or equivalent professional experience
- 5+ years in Service Delivery, Customer Success, Managed Services, Consulting, or Enterprise Software
- Proven ability to manage strategic customer relationships and executive stakeholders
- Strong understanding of SaaS, Cloud, Managed Services, and recurring revenue models
- Experience managing multiple customer engagements simultaneously
- Excellent communication, stakeholder management, and influencing skills
- Fluent in Swedish and English with strong written and spoken skills
- Commercial awareness with renewals, contracts, service consumption, and revenue retention
- Ability to identify and manage customer, delivery, and commercial risks
- Experience working across Sales, Support, Product, Consulting, and Delivery teams
- Proven track record of managing escalations and driving successful outcomes
- Strong analytical, organizational, and planning skills
- Experience with ERP, enterprise software, or cloud applications preferred
- International customer experience is an advantageRequisitos principales
- attractive salary
- unlimited vacation policy
- international environment
- personal and professional growth
- autonomy
- collaborative culture

📌 Service Delivery Manager (Swedish Speaking) (Granada)
🏢 UNIT4 Group
📍 Granada