Join the team. Make an impact.

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

The Role

We are looking for a highly communicative, detail-oriented, and high-energy Accounting Customer Support Specialist to join our Customer Success department. In this role, you will provide real-time assistance to our users across phone, chat, and text-based channels—helping them navigate Holded's platform, solving accounting-related questions, troubleshooting technical issues, and offering product-related advice to ensure a seamless and satisfying customer experience.

What You'll Do

- Respond promptly to customer inquiries via live call, chat, and other text-based channels with high reactivity.
- Educate users on how to manage their business better with Holded's features, offering personalized guidance.
- Troubleshoot technical and accounting issues, providing clear, concise, and solution-oriented instructions.
- Proactively identify potential issues and document customer interactions in our CRM, escalating cases when necessary.
- Identify recurring customer concerns and share feedback cross-functionally with Product, Engineering, Marketing and Sales teams to drive continuous improvement.
- Maintain high levels of customer satisfaction by delivering friendly, empathetic, and best-in-class service.
- Collaborate cross-functionally with multiple teams to help build and strengthen the Customer Success brand.

About you

- 1+ year of experience in Customer Service, Call Center Support, or a related role.




- Bachelor's Degree (Business Administration, Finance, or similar) preferred.
- Strong knowledge of accounting and finance principles.
- Native Spanish speaker with fluency in English.
- Exceptional written and verbal communication skills with a focus on clarity and professionalism.
- Strong problem-solving skills, attention to detail, and a proactive attitude.
- Tech-savvy / Digital Native with the ability to quickly learn new tools, platforms, and complex topics.
- Strong ability to multitask and manage competing priorities effectively.

Extra awesome

- Knowledge of business management software (accounting, invoicing, HR).
- Experience working in a SaaS, tech support environment, or as an Accountant / in a Big 4 firm.
- Familiarity with chat and support platforms such as Intercom, Zendesk, Aircall, or Zoom.
- Friendly, social, and collaborative team player.

What it's like to work with us

- Permanent contract
- Short work-day on Fridays
- 26 paid vacation days
- Free catered lunch at the office
- English/Spanish classes
- Referral program
- Continuous Training: annual budget for training for each employee
- Fully equipped kitchen with snacks, drinks, and fresh fruit
- Top-notch work equipment
- Office in front of the sea with ping pong, pool table, PlayStation…
- Interesting projects and a great work environment
- An excellent opportunity to grow with the company
- Discounts on a Gym membership

At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.

📌 Accounting Customer Support Specialist (Barcelona)
🏢 Holded
📍 Barcelona