Are you a native or C2-level German speaker passionate about delivering outstanding customer experiences?
At Foundever , we are growing our team for an exclusive premium automotive project , partnering with one of the world’s most prestigious luxury and sports car brands.
This role offers the opportunity to work in a quality-driven, international environment where attention to detail and customer excellence truly matter.
Location: Madrid, Spain (hybrid model)
Working hours: Full-time – 39 hours per week
Contract: Replacement contract
Salary: €20,000 gross per year
Start date: Immediate
Initial training: Fully paid, on-site in Madrid
Your role
- Handle and manage inquiries from high-profile customers
- Identify customer needs and provide effective, tailored solutions
- Follow up on cases using CRM and ticketing tools
- Represent a premium automotive brand while ensuring the highest quality standards

What we offer
- Full-time replacement contract with continuity opportunities
- Monday to Friday schedule, 8-hour shifts between 07:30 and 20:00




- Fully paid initial training (3 weeks), Monday to Friday from 09:00 to 18:00
- Hybrid work model after training, according to project guidelines
- Free gym access for employees
- Office terrace with views over Madrid
- Refer-a-Friend program with referral bonuses
- Free language courses
- Discounts on technology and other corporate benefits
- Employee Experience initiatives focused on well-being, engagement, and team connection

What we are looking for
- Native or C2-level German
- Advanced English (minimum B2)
- Previous experience in customer service
- Strong customer orientation and teamwork skills
- Experience with ticketing or CRM tools is a plus
- Legal eligibility to work in Spain

At Foundever , we invest in your professional and personal growth through a comprehensive well-being approach:
Move Well, Eat Well, Live Well, and Do Well—because your experience matters as much as the one you deliver.
Foundever is committed to

📌 Customer Service Agent (Madrid)
🏢 Foundever
📍 Madrid