Role Description

We are still looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer company with over 35,000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What are we looking for?

We are looking for a Second-Line IT Service Support Specialist / Account Opening Application Support Specialist across the project of the client from the banking sector.

Main Tasks And Accountabilities Will Be

- Provide first-line and second-line technical support to users of the Document Management applications, resolving issues related to system functionality, performance, and data integrity.
- Troubleshoot and resolve technical issues reported by users, either remotely or on-site, and escalate application bugs to the development team for resolution.
- Configure and test new accounts, products, and services within the Document Management applications, ensuring they meet business requirements and are properly integrated with existing systems.
- Verify and validate data entered into the Document Management applications, ensuring accuracy, completeness, and compliance with regulatory requirements.
- Assist users with queries related to the use of the Diamond application, including training and guidance on new features and functionality.
- Identify opportunities to improve the efficiency and effectiveness of the account opening process and work with stakeholders to implement changes and enhancements.
- Generate reports and analyses of data to identify trends, issues, and areas for improvement in the use of the Document Management applications.
- Ensure the application is available, stable, and performing as expected.
- Coordinate with development teams for new feature implementations, updates, or bug fixes.
- Collaborate with other IT teams, such as infrastructure or security, to ensure the application meets required standards, including Java version updates or JBoss version updates.
- Monitor and report on application performance, identifying areas for improvement.




- Develop and maintain documentation, procedures, and training materials for the application.
- Maintain and enhance existing runbooks, SOPs, and recovery guides for common scenarios.
- Recommend improvements to increase system resilience, observability, and mean time to repair (MTTR).
- Propose and contribute to long-term solutions that reduce ticket volumes and prevent recurrence.
- Participate in Post-Incident Reviews and document findings with actionable recommendations.
- Discuss document management topics on a daily basis as part of the CLC team.
- Be familiar with IBM content management applications, such as FileNet and application servers like WebSphere.
- Understand and debug FileNet workflows.
- Participate in the design of new solutions and features.
- Assist the bank in meeting CSSF requirements by adding new controls on database or application layers.
- Understand and create UC4 jobs.
- Write shell scripts.

What UST expects from you?

- Bachelor’s degree in Computer Science, Information Technology, or equivalent qualification.
- 3–5 years of proven experience in second-line IT support, ideally within a private banking or wealth management environment.
- Strong technical skills, including proficiency in:
- Linux
- Oracle databases
- Enterprise software applications

- Strong analytical mindset with a structured problem-solving approach.
- Calm and decisive under pressure.
- Excellent written and verbal communication skills in English (business fluency required).
- Ownership-driven with high reliability and precision.
- Excellent communication and interpersonal skills, with the ability to work effectively with users, stakeholders, and technical teams.
- Methodical and analytical approach to problem-solving, with strong attention to detail and a patient, customer-focused mindset.
- Ability to work under pressure, prioritize multiple tasks,



and meet deadlines in a fast-paced environment.
- Familiarity with ITIL processes:

- Incident Management
- Problem Management
- Change Management
- Event Management

Technical Knowledge Considered An Advantage

- FileNet (ACCE, IBM Navigator).
- Oracle (PL/SQL, Procedures, Functions, etc.).
- WebSphere (basic administration).
- AWA (UC4 Automatic Workload Automation), basics of job creation workflows.
- JBoss (basic understanding).
- Octopus Deploy (deployment basics).
- Java (basic language knowledge and familiarity with modern tools).
- Shell scripting.
- Linux.
- Basic understanding of containerization (Kubernetes).

Additional Details

- Shift-based operational role.
- Flexibility to cover off-hours, weekends, and on-call rotations during period-end or critical releases.
- On-call duties and emergency interventions required.
- Banking / Wealth Management environment.

What can we offer?

- 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
- Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).
- `Retribución Versátil´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…)
- Free access to several training platforms.
- Professional stability and career plans.
- UST also compensates referrals from which you could benefit when you refer professionals.
- The option to pick between 12 or 14 payments along the year.
- Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…).
- UST Club Platform discounts and gym Access discounts.

If you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in details. UST is waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

Skills

Incident Management, IBM FileNet, ITIL, Problem Management, Change Management, PL/SQL, Shell Scripting, Kubernetes

📌 Application Support Engineer (Banking)- Hybrid, Madrid 3x2
🏢 Ust
📍 Madrid