Description

Do you have strong communication skills (Swedish + English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European payment industry leader, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona!As a Customer Service Agent, your responsibilities include:Providing solutions for technical and administrational questions by phone, e-mail and chat (B2B)Assisting customers with installations and new settings of their terminalsTroubleshooting reported issuesMaintaining a good customer relationship

Requirements

What we are looking for:Strong communication/social skillsPositive attitude towards changesService minded and able to handle conflicts in a constructive mannerTeam playerStrong listening skillsSolution-oriented approach without losing eye for detailAbility to solve things independently and take ownership of your workMotivation to contribute to our customer satisfaction and business successWhat you need:Excellent level of English (written and spoken)Native level Swedish (written and spoken)Tech-savvy:



ability to work with different IT systems and programsFlexibility with regards to working hours (including evening and weekend shifts)Customer Service / Tech support experience is a plus, but not a must

Offer

What’s on offer:Base salary: €1559,25 gross per month based on a 39h contract (1.9 paid holiday days/month). Bonus: €200 gross per month (based on planning adherence & quality). After 6 months, the bonus increases to 300 per month with new targets. After 12 months, the bonus goes up to €350 per month with additional targets. After 18 months, the base salary increases to €1,600, plus the €350 monthly bonus. Permanent contract after the one-month probationary period. Opportunities to develop your skills and grow within NewCo A diverse, friendly, and collaborative team culture. Tax free benefits (restaurant/Transport/Day Care). Comprehensive support for mental health and well-being app. Free online Spanish lessons outside of working hours for skill development. We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

📌 Customer Service Agent (Swedish)- BARCELONA
🏢 NewCo Communications
📍 Barcelona