At Vueling, we connect people, places and opportunities ✈️
As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.
Mission
To identify, develop and implement initiatives that enhance the inflight customer experience, with a particular focus on onboard service, procedures, announcements, ambience, special events and retail products. The role will transform customer feedback, operational insights and business needs into feasible and measurable improvements aligned with the company’s brand, customer expectations and operational requirements.
Tasks & responsibilities




- Identify and prioritize opportunities to improve the inflight customer experience by analyzing customer feedback, NPS, satisfaction indicators, operational information and emerging trends.
- Develop and coordinate initiatives related to onboard service, procedures, announcements, ambience, music, special events, retail products and other inflight touchpoints.
- Manage improvement initiatives throughout their lifecycle, from defining requirements and coordinating stakeholders to implementation, performance monitoring and post-launch optimization.
- Review customer-facing materials, content and product proposals to ensure accuracy and consistency with the brand, customer needs and applicable operational or regulatory requirements.
- Collaborate with Cabin Crew, Flight Operations, Commercial, Brand, Communications and other internal teams, as well as external partners and service providers.
- Translate customer, operational and commercial insights into actionable recommendations, proj

📌 Inflight Experience Specialist (España)
🏢 Vueling
📍 España