MAKE THE DIFFERENCE THINK CUSTOMER FIRST EXPERIMENT CARE BE OPEN

Do you want to make a difference? Our goal is to always put customers and people first Our challenge is to experiment and innovate, being open to change and diversity. These are the pillars of the Carel Culture Code , the basis of our corporate culture and our platform for growth. If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together

We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling. Our products guarantee high performance, are energy efficient and environmentally sustainable.

Position:
Carel Iberica, the Spanish and Portuguese subsidiary of the CAREL Group, a integral leader in control solutions for HVAC and Refrigeration applications, is looking for a Technical Service Specialist to join our team. The selected candidate will support customers during both pre‑sales and post‑sales phases,



combining traditional technical competencies with the use of advanced AI‑based technologies, already adopted within the department to increase speed, accuracy, and effectiveness of customer support.
Responsibilities
Pre-sales Support:
· Collaborate with the sales team by providing technical assistance and guidance in selecting the right solutions for customer needs.
· Conduct basic technical training for customers and partners on CAREL solutions.
· Assist in configuring systems and solutions for HVAC and refrigeration applications.
Post-sales Support:
· Diagnose and resolve technical issues related to electronic devices, PLCs, IoT systems, and monitoring platforms.
· Provide both remote and on-site technical assistance to customers to ensure the proper functioning of installed solutions.
· Manage and document technical incidents and propose solutions to improve customer experience.
· Interact with CAREL Group's central service department for second-

📌 Technical Service Specialist (España)
🏢 Carel Industries
📍 España