Overview

As a Customer Payment Resolution Specialist at Air Products in Barcelona, you will drive timely collections and ensure a positive customer experience. You’ll work with cross-functional teams across Europe to resolve payment issues, disputes, and credit holds, while keeping accurate customer records. The role sits within the Credit & Collections team, supporting colleagues and escalating where needed, in a hybrid, multicultural environment. You will contribute to smooth financial operations and alignment with company policies, while benefiting from onboarding support and flexible working arrangements.

Compensaciones / Beneficios

- medical insurance (Adeslas)
- life insurance
- pension plan
- flexible compensation plan
- economic support for remote work
- adaptable hours

Responsabilidades

- Ensure timely collections of outstanding balances according to policy




- Respond to customer calls and emails within targets and identify/escalate complaints
- Anticipate and communicate disputed items and payment issues with relevant stakeholders
- Provide support and backup for other collectors
- Liaise with the team lead about credit issues
- Maintain accurate logs of customer information

Requisitos principales

- Fluent in Polish (C2/native) and English ( communicative level)
- Completed studies (degree not required in Business Administration or Economics)
- Experience handling inbound/outbound customer communications by phone and email
- Understanding of customer accounts and general business workflows
- Proficiency in Microsoft Office
- Strong communication, collaboration and problem-solving skills

- communication
- collaboration
- problem-solving
- Microsoft Office
- SAP

📌 Customer payment resolution specialist (polish speaker) (Barcelona)
🏢 Air Products And Chemicals
📍 Barcelona