Location Diego Garcia Category Logistics & Government Services Job Type Full time Job Id R3000039 Posted Date 10/09/2026

Title:

DG BOSS: Lead, Front Desk Associate (FN)

This role serves as the operational anchor of the front-facing office, bridging the gap between frontline guest services and high-level administrative management. This combines senior customer service responsibilities with back-end operational logistic, staff supervision and process optimization.

Roles and Responsibilities

The Unaccompanied Housing Front Desk Lead/Admin serves as the central hub for military bachelor housing and civilian alike. Their core responsibilities include managing room assignments and resident check-ins/check-outs, overseeing key control, trouble calls, and equipment inventories, conducting regular facility inspections, and supervising front desk staff.
- Oversee room assignment and termination using property management system (Enterprise Military Housing, or EMH) to ensure the highest and best of UH inventory.
- Coordinates seamless move-in and move-out process,



verifies resident eligibility, and conducts pre-termination and final room inspection.
- Ensue a smooth, welcoming, and efficient arrival and departure process for UH residents. Coordinate closely with BMs and warehouse staff to fulfill resident requests and ensure seamless daily operations. Additionally, manage room allocations, monitor occupancy reports, and update resident room data in the EMH system.
- Acts as the primary point points of contact for residents, addresses concerns, handle complaints, and provide information about base facilities and local attractions.
- Handle, initiate trouble calls and work request for maintenance, and act as an escort if BMs are not available when they require access to guestrooms or vacant spaces.
- Maintains strict accountability and inventory of all keys, keycards, and equipment assigned to the front desk.
- Conduct brief orientation for newly check-in personnel about th

📌 DG BOSS: Lead, Front Desk Associate (Garcia)
🏢 Trinzic
📍 Garcia