ITOM Governance, ITSM & Platform Delivery Specialist

Madrid, Spain

6months Contract

Role Overview

The
ITOM Governance, ITSM & Platform Delivery Specialist
focuses on the detailed design and implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric operating model. This role translates operating model vision into operational workflows, service catalogues, RACI matrices, and performance metrics across IT platforms and shared services.

Key Responsibilities

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Process & ITSM Maturity Assessment
: Conduct maturity assessments of As-Is IT service management (ITSM) and governance processes, identifying friction points and optimization levers.

●
Platform Delivery Model Setup
: Design operational ways of working (WoW) for platform teams, including release management, demand management, incident/problem workflows, and cross-platform integration.

●
Governance Charters & Scorecards
: Establish charter documents for governance boards (e.g., Architecture Review Board, Change Advisory Board)



and define KPI/scorecard tracking metrics.

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Shared Services & Sourcing Interface
: Support the setup of shared service centres (e.g., Regional Digital Centres) and define interfaces between internal platform teams and external vendors/partners.

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Role Profiling & JDs
: Draft clear job descriptions, skill requirements, and RACI accountabilities for new platform and operational roles.

Key Deliverables

● Target ITSM / Service Delivery Process Designs & Workflow Blueprints

● Platform-Level RACI & Operational Ways of Working (WoW) Manual

● IT Governance Charter, Board Structures & Scorecards

● Role Profiles, Job Descriptions, and Skill Mapping Matrices

Required Skills & Qualifications

●
Experience
: 6–10 years in IT Service Management (ITSM), IT Operating Model execution, or IT Governance advisory within general enterprises or management consultancies.

●
Certifications
: ITIL v3/v4 Foundation/Managing Professional

📌 ITOM Governance,ITSM (Madrid)
🏢 Kryptos Technologies UK
📍 Madrid