SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over
2,500 laboratories and business facilities across 115 countries
, supported
by a team of over 100,000 dedicated professionals
. With
more than 145 years of service excellence
, we combine the precision and accuracy that define Swiss companies to help organizations achieve t
he highest standards of quality, compliance and sustainability.
Our brand promise –
“when you need to be sure”
– underscores our commitment to
trust, integrity and reliability
, enabling businesses to
thrive with confidence
. We proudly deliver our
expert services
through the
SGS name
and a portfolio of
trusted specialized brands
, including
Applied Technical Services
,
Brightsight
,
Bluesign
and
Nutrasource
.
Job Description
We are looking for an experienced
IT Service Delivery Manager
to lead the end-to-end delivery and management of custom applications across
SDLC
.
You will lead multidisciplinary technical teams,
connecting business priorities with application development, maintenance and operations. The role requires strong service management and Agile delivery capabilities, together with sufficient technical knowledge to contribute effectively to application, architecture and production discussions.
You will manage key stakeholders, follow up on delivery commitments and improvement actions, and provide regular service status reports covering performance, progress, risks, issues and KPIs.
This is not a purely administrative role. You will have overall ownership of the services under your responsibility, including delivery, quality, application stability, risk management and continuous improvement.
Key Responsibilities
- Manage the end-to-end lifecycle of custom applications across
SDLC
.
- Lead multidisciplinary teams, including Developers, Architects, QA Engineers and Business Analysts.
- Manage roadmaps, backlogs, releases, capacity, dependencies and delivery commitments.
- Ensure
📌 IT Service Delivery Manager (Madrid)
🏢 SGS
📍 Madrid