Experience the power of a game-changing career

If you’re looking to grow and be inspired, as a Backship Support Agent in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.

Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role
As a Backship Support Agent on our team, you will:
- Coordinate customer return requests, generating labels and arranging shipping.
- Inspect inbound returned items, tracking them through the warehouse and documenting their condition.
- Sort returns for refurbishment, repair, or recycling, and update inventory records accordingly.
- Communicate with customers, providing status updates and resolving discrepancies.
- Manage carriers and partners, resolving shipment issues and auditing performance.

Your qualifications





Concentrix is a great match if you:
- Are proficient or bilingual in French and advanced in English
- Have experience in a comparable role
- Strong interpersonal skills including active listening, empathy, and adaptability
- Advanced customer service and conflict resolution abilities
- Skilled in troubleshooting and resolving complex, non-standard issues
- Provides clear root-cause analysis and insights
- Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)
- Technically proficient in OS-level topics (iOS, Android, Windows)
- Proactively identifies and leads improvement initiatives
- Supports efficiency and optimization of service-level agreements (SLAs)
- Has access to and effectively uses extended tools
- Possesses deep knowledge of internal processes and workflows

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace f

📌 Backship Support Agent (Barcelona)
🏢 Concentrix Spain
📍 Barcelona