GENERAL MANAGER

Grow your career with us

At Couples Resorts, we offer the most inclusive vacation experience, supported by a high level of repeat guests. We keep our guests at the heart of our decisions and actions, and work hard to preserve an environment of trust, respect, and superior service. We love what we do and approach it with passion and pride, inspiring our team and our guests.

If you share these values and bring the experience, competencies, and qualifications outlined below, we invite you to apply for the position of General Manager.

Job Summary

The General Manager provides strategic and operational leadership for a Couples Resorts property, overseeing all aspects of hotel operations. Reporting to the Director of Operations, the General Manager leads the team in delivering exceptional guest experience, maintaining brand and quality standards, and achieving financial and operational goals. The role also advances employee engagement, health and safety, sustainability, and innovation across the property.

Position Duties and Responsibilities




- Develop and manage annual budgets, monitor financial performance, and implement plans to improve results.
- Maximize revenue through effective pricing, inventory management, and local promotion initiatives.
- Manage costs and improve operational efficiency while identifying opportunities for cost reduction and on-property revenue growth.
- Lead the delivery of personalized guest service, oversee complaint resolution and service recovery, and act on guest feedback.
- Maintain high guest satisfaction, encourage guest loyalty, and support positive online reviews.
- Recruit, develop, and retain a high-performing team; provide regular coaching, feedback, and performance evaluations.
- Foster employee engagement and a positive work environment, and ensure compliance with labour laws and company policies.
- Lead regular team briefings to communicate priorities, performance, guest feedback, and opportunities for cross-d

📌 General Manager (Box)
🏢 Couples Resorts Jamaica
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