At Eaton, we are looking for a Customer Service Engineer to join our Crouse-Hinds / CEAG business. This is a highly technical, customer‑facing role supporting industrial customers across Spain and selected export markets in a ex-proven environment. Working in a 100% remote environment, you will act as the key point of contact throughout the customer project lifecycle, technical quotations, regular customer orders handling & order execution activities, and delivery follow‑up. You will collaborate closely with customers, sales teams, engineering experts, manufacturing sites, and operations teams across Europe to ensure a seamless customer experience. This role combines technical customer support, project coordination, order management, and stakeholder communication within a specialized market focused on explosion‑proof electrical equipment and power distribution solutions.
What you'll do
- Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.




- Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions.
- Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.
- Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.
- Support the sales organization by managing quotation follow‑up activities and helping drive opportunity conversion.
- Provide technical guidance and product support for catalog material related to Eaton's explosion‑proof electrical equipment and power distribution & control solutions.
- Coordinate drawing approvals, technical clarifications, and project‑related communications between customers and internal stakeholders.
- Build strong relationships with customers, distributors,

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