Spanish Speaking Player Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier global talent with industry-leading corporations. As experts in the European recruitment market, we specialize in identifying exceptional candidates for the most prestigious jobs in Bulgaria and beyond.

Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta posibilidad a continuación.
Job OverviewWe are seeking a passionate gaming enthusiast to join a world-class team as a Spanish Speaking Player Support Specialist position in Bulgaria. This is an exclusive opportunity to launch your career in the vibrant Gaming & Esports industry, where you will provide world-class assistance to players across the globe.
Key Responsibilities
- Deliver professional and empathetic support to players via chat, email, and ticketing systems within the Gaming & Esports ecosystem
- Troubleshoot technical inquiries, account issues,



and in-game transaction queries to ensure a seamless user experience
- Maintain comprehensive knowledge of current game titles, mechanics, and community trends to better assist our Spanish-speaking player base
- Escalate complex technical bugs and game-breaking issues to the development and engineering teams in accordance with internal protocols
- Uphold the highest standards of service quality and response times as required for high-stakes Gaming & Esports environments
- Contribute to the continuous improvement of support documentation and FAQ resources for the Spanish-speaking community
- Foster a positive and inclusive environment while acting as a brand ambassador for our gaming partners

Requirements
- Native or fluent Spanish (spoken and written) is mandatory for this role
- Excellent command of the English language to communicate within our diverse, multinational office
- Genuine passion for Gaming & Esports and fam

📌 Spanish Speaking Player Support Specialist (Ceuta)
🏢 Mercier Consultancy MD
📍 Ceuta