About Mercier Consultancy GroupMercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless international transitions for professionals seeking to advance their careers while exploring the best jobs in Bulgaria.
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Spanish Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless international transitions for professionals seeking to advance their careers while exploring the best jobs in Bulgaria.
Job OverviewWe are currently seeking a motivated professional for the Spanish Speaking Support Specialist position in Bulgaria to join our dynamic customer support services team.
This is an exceptional opportunity to utilize your linguistic talents within a integral environment while enjoying the vibrant professional landscape of Sofia.
Key Responsibilities
- Provide high-quality assistance to customers via phone, email, and live chat within the customer support services sector
- Resolve technical and general inquiries with a focus on first-contact resolution
- Maintain accurate records of customer interactions within our internal CRM system
- Act as a primary brand ambassador for our international clients, ensuring a premium service experience
- Collaborate with international teams to optimize support workflows and communication strategies
- Contribute to the continuous improvement of support protocols to enhance client satisfaction
Requirements
- Native or fluent Spanish (spoken and written) is mandatory for this role
- Strong proficiency in English to communicate within our multicultural office
- Valid EU passport (mandatory) t