Introduction

Are you passionate about leveraging AI to revolutionize the retail industry? SymphonyAI is seeking a dynamic and experienced Retail Business Development Manager to join our Retail division. In this role, you will play a crucial part in driving client success by managing key accounts, fostering long‑term relationships, and delivering innovative AI‑driven solutions.

You will work alongside a talented team to help our retail clients optimize their operations and achieve their business objectives in an ever‑evolving market landscape.

Our Business Development team has representatives in the US and across Europe. We are looking for an experienced Business Development Representative to join our team and manage the relationship of approximately 50 active accounts per quarter.

This is an exciting opportunity to drive growth within an organization where you will have a varied role developing business opportunities across our software solutions for the Retail & CPG industry.

What you will do

This is a great role that will be leading from the front where you will be key to building new sales pipeline opportunities.

Discovery process: Developing a deep understanding of the named accounts, through (but not limited to) the following:

Mapping the organizational structures

Identifying key decision makers / influencers

Understanding the IT landscape

Identifying the “whitespace” in terms of solution gaps

Documenting the business strategy / challenges / opportunities of the account as it relates to Symphony Retail AI’s solutions

Using all available marketing tools and materials to best effect

Formulating Strategies: On completion of the discovery process you will formulate strategies and/or tactics to successfully engage with the accounts including:





Collaborating with the Solution Consulting team to ensure the value proposition is effectively communicated to the targets

Owning, nurturing and lead generation of campaigns with the nominated accounts with a view to identifying sales opportunities to hand over to the sales executives at the right point in time

Working with Marketing to develop appropriate content and programs

Developing and maintaining strong business relationships with your accounts

What you will bring to SymphonyAI:

4 + years of experience in account management/business development or a similar client‑facing role, preferably within a retail or technology sector.

Fluent in Spanish and English

Strong knowledge of retail operations and challenges, with the ability to tailor solutions to address these needs.

A love of building strong client/prospect relationships, creating trust and rapport

Proven experience of demand generation

Excellent knowledge of inside sales processes and able to exploit them fully

Skills in research and collation of relevant market information and analysis

Fantastic communication skills and enjoy speaking with and listening to clients

Strong team work ethic, a desire to support and create opportunities for your colleagues

Proven planning and organization skills, you’re a "self‑starter" who can prioritize!

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

Visit here, for more information about how we hire, what’s in it for you, our culture and values.

📌 Business Development Manager (Madrid)
🏢 Symphony Industrial AI
📍 Madrid