About us

Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.

About us

Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.

Busuu's vision is to empower people through languages. We are the world's largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our general community of native speakers and lesson content designed for real life.

Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.

What Does a Customer Success Manager Do At Busuu

You will be responsible for ensuring our customers' success. Ensuring clients who use Busuu will get better business results. This is achieved by understanding key client objectives and implementing Busuu engagement strategies. Renewing and expanding accounts is how you will be primarily measured so it is important that you are commercially focused. You will also be working closely with our sales and product teams.

What will you do at Busuu?

Build strong and long term relationships with our clients

Ensure our clients are maximising their use of Busuu and we are delivering against agreed goals and KPIs

Develop and deploy strategies and action plans to improve the client experience, gross/net retention and enable account growth

Successfully onboard new clients and build capabilities to help clients implement Busuu in their organisation

Work with new business and product teams to translate business needs and product requirements into new solutions for customers

Drive customer references, case studies and referrals

Identify emerging trends in the local corporate language market and build good awareness of the competitive environment.





Essential Skills & Experience

3+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment

French and English fluency An entrepreneurial, solutions-focused individual, who puts clients' needs at the core of business.

Ability to interpret then present client data to customers

Keen interest in identifying client problems and finding smart solutions

Previous experience in enterprise sized clients (Saas model)

Bonus Skills & Experience

Additional European language skills

Experience of the ed tech industry

At Busuu we want to ensure that you have access to some great benefits:

Busuu offers a great Private Health Insurance scheme

Training budget just for you, so you can learn more in your field, attend virtual conferences and events that you find interesting

We like to support our teams with their work-life balance so we offer flexible working hours and hybrid or remote model of working.

Our centrally located offices are well-equipped with free breakfast, plenty of snacks, fresh fruit.

We offer enhanced maternity and paternity leave

Staying connected as a team is very important to us, so we have lots of social activities for you to join such a team lunches, Friday socials, quarterly team, and company events

What Happens Next

CV application review - We will review it as quickly as possible and update on the next steps

Let's chat - Quick chat with our recruiter about your experience and the role

Test - You will be asked to prepare presentation and then present it to us in the interview A video call - 40 min call with the hiring manager on the exercise feedback and the role

Final interview

Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, religious or otherwise. This means each one of us comes to work knowing that we have a voice - and a safe, judgement-free zone to speak freely.

If you like the sound of that, join us. We'd love to hear what you have to say.

📌 Customer Success Manager - French Speaking (Madrid)
🏢 Busuu
📍 Madrid