Ready to own strategic customer relationships and help some of the leading fitness businesses in Spain & Iberia get more value from Virtuagym?

As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) working remotely from Spain

We already partner with several market leaders in this market. To support our growing customer base, we’re adding a second Customer Success Manager for the Spanish market, focussing primarily on the mid-market segment

You will be the first point of contact for your portfolio and play a key role in helping these customers achieve success with Virtuagym. Will you join us in our quest to make the world a healthier and happier place?

We’re a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence

As our Customer Success Manager - Spain & Iberia, you will own and develop relationships with a portfolio focused primarily on mid-market fitness businesses operating 5 to 50 locations

Your goal is simple: help your customers get maximum value from Virtuagym and build partnerships that last

You’ll guide customers through onboarding and implementation, support them as they expand Virtuagym across multiple locations and continuously look for opportunities to improve adoption, retention and growth. Your portfolio may also include customers outside Iberia, whom you’ll support in English

Our Customer Success team is spread across Europe, including Spain, the Netherlands and Germany, and works closely with colleagues in Medellín.



You’ll collaborate with the CSM already supporting the Iberian market, as well as our Sales, Product and Support teams

No two days will look exactly the same. After your daily stand-up, you might jump into a strategic conversation with a multi-location customer about the next phase of their rollout, discuss a newly launched feature with a Product Manager, lead an onboarding session for a new account and finish the day preparing for an upcoming quarterly or strategic business review

Build trusted advisor relationships with customers, helping them achieve maximum value throughout their lifecycle

Own onboarding, training and implementation for your mid-market accounts, coordinating rollouts across their locations

Maintain a deep understanding of the Virtuagym platform and advise customers on the most relevant features for their goals

Act as a product champion and drive adoption through expertise and proactive guidance

Support the key contacts in your portfolio with their day-to-day requests

Proactively identify expansion and growth opportunities within your customer base

Increase renewals and reduce churn through early risk identification and mitigation

Be the voice of the customer by collecting feedback, managing requests, improving NPS,



and analysing customer insights

Benefits

Monthly contribution to your gym membership

Friends & family gym discount

Free weekly crossfit classes

Pension contribution

24/7 on-demand coaching with psychologists through the platform OpenUp

Knowledge exchange sessions

Awesome company parties & Friday drinks

Workgear: laptop, screen, etc.

Working from home allowance

If you’re a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potentialStrong collaboration skills to work effectively with product, sales, support, and marketing teamsFull professional fluency in English, both written and spoken, to collaborate internationally and support customers from other marketsProven ability to position yourself as a trusted advisor to senior customer stakeholdersExperience in Customer Success or Account Management, managing a portfolio of customersNative-level Spanish or full professional fluency, both written and spoken [hard requirement]Solid project management skills and comfort working in a fast-changing environmentA proactive, self-starting mindset with a strong sense of ownershipImportant note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes.

If you can’t check off a few requirements but are a fast learner, we’d love to hear from you!Have experience in a SaaS environmentLove the fitness industry

📌 Customer Success Manager (Spain) (Madrid)
🏢 Virtuagym
📍 Madrid