French-Speaking Customer Success Manager | London or Madrid | Hybrid We're partnering with a fast-growing SaaS business to hire a French-speaking Customer Success Manager to manage a portfolio of strategic enterprise customers across the French-speaking market.

This is a commercially focused Customer Success role, idóneo for someone who enjoys building senior stakeholder relationships, driving renewals, identifying expansion opportunities and delivering measurable customer value.

What you'll be doing

Managing a portfolio of high-value enterprise accounts

Owning customer renewals and revenue retention

Driving upsell and expansion opportunities

Building relationships with senior decision-makers and executive stakeholders





Leading strategic customer conversations focused on value and outcomes

Collaborating with technical teams to support customer adoption and success

What we're looking for

Business fluent French and English

3+ years' Customer Success experience within a SaaS environment

Experience managing enterprise or strategic accounts

Strong commercial acumen with a track record of renewals and growth

Confident engaging with senior stakeholders and decision-makers

Experience with value-based customer success methodologies is highly desirable

📌 Customer Success Manager (Madrid)
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📍 Madrid