In this role you guide Factorial’s largest Spanish clients as a trusted advisor, driving satisfaction, retention, and sustainable revenue growth. You manage a high-value portfolio, leverage data-driven plans, and advocate for client needs to shape adoption and product feedback. You work closely with cross-functional teams to maximize impact and share best practices across the group.
You’ll play a pivotal part in Upsell/Expansion while identifying improvement opportunities that benefit customers and Factorial.
High growth, multicultural and friendly environment
Cobee expenses management
Language classes
Breakfast in the office and organic fruit
Manage a portfolio of strategic Spanish customers with tailored, high-impact plans
Identify and report trends, risks, and opportunities; propose actions to improve journeys and adoption
Maintain regular client engagement (video) as the main point of contact and value messenger
Collaborate with Sales, CX, Product, Engineering, and Finance to maximize client impact
Mentor less experienced peers and share best practices across the team
3+ years of experience in Account Management (B2B)
Proven track record of upsell, retention, and net growth in client portfolios
Strong strategic and analytical skills with solid organizational abilities
Tech-savvy with ability to learn new tools quickly
Outstanding communication skills with empathy and influence at senior client levels
Experience xkdbapo dealing with churn prevention and action plans for at-risk clients
Comfortable with KPIs and data-driven portfolio management
Proactive, solution-oriented with willingness to bring new ideas
Fluency in Spanish (native or proficient) and professional English
Bonus: experience managing enterprise-level accounts; HR or payroll software knowledge; process optimization or AM best practices empathy strong communication relationship-building data analysis