Software Consulting Engineer - T&D; Configuration Systems and software solutions In Person

Bilbao, Vizcaya, Spain

Full time

R-63533

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress.

Join us and experience a adaptable, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

We are seeking an experienced IT Services and Outsourcing professional responsible for ensuring the successful delivery of services, leading the operational relationship with strategic clients, and driving contract profitability and evolution through effective management of teams, operations, and technology transformation.

1.

Service

Delivery & Operations

Responsible for the end-to-end delivery of IT services, ensuring SLA compliance, operational stability, security, risk management, and continuous service improvement.

2.

Client

Relationship & Business Outcomes

Acts as a trusted advisor to the client, understands their business objectives, manages customer satisfaction,



and contributes to account growth by identifying service transformation and expansion opportunities.

- Leadership & Financial Management

Leads multidisciplinary teams, develops talent, coordinates resources, and shares responsibility for contract profitability through cost management, delivery optimization, and account P&L; management.

Additional Requirements

Must be based in Bilbao or near to Bilbao, with regular presence to support clients across the Basque Country territory.

Fluent in Spanish and English.

Basque (Euskera) language skills are highly desirable and will be considered a strong advantage.

Required Skills and Experience

5+ years of experience leading delivery teams and quality services to customers

Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors

Experience in leading teams through incident, problem and change management, as well as root cause analysis

Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes

AIOps hands‑on knowledge, automation and innovation‑oriented mindset

Well versed for direct and constant interaction with the customer

Sympathetic and empowering delivery resource manager, fostering growth

Preferred Skills and Experience

Bachelor's

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