Soho House &

- Co. – Barcelona The place…

Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members.

The Health

Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.

As a receptionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.

You will deliver an excellent first impression and a warm greeting to everyone as they come in.

You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.

Main Duties

- Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.

- Answer high volume of calls for hotel, restaurant, general enquiries, messages for members, reservations.

- Well- versed on standard operating procedures, menus, amenities and pricing.

- Learn about all the different sites and how much Soho House has to offer.

- Maintain a clean, sanitary and safe environment: reception area, desk, cloakroom.

- Manage guest lists, bookings on the floor level, club, roof, pool.

- Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.

- Assist guests by checking/ retrieving their coats and/ or items they left.

- Build a positive relationships with members and guest.

- Communicate and red flag any feedback to the management team.





- Influence a fun and positive atmosphere by being approachable and professional.

- Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.

Requirements

- A successful Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

- Strong attention to details

- Excellent customer service

- Fluent in English and Spanish

- Organised and reliable Ability to handle feedback to achieve member satisfaction

- Ability to multitask and work in a fast-paced environment

- Ability to understand and follow written and verbal instructions

- Excellent interpersonal, communication and problem solving skills.

What we are offering?

- Team meal whilst on shift prepared by our chefs

- Soho Friends Membership

- 50% Team discount on Food &
- Drink, 7 days a week

- Team Room Rates

- Any Bedroom, Any House, $100 a night

- Birthday Day Off

- Discount on Cowshed products and Soho Home (up to 50%)

- Cookhouse &

- House Tonic: Our Cookhouse &
- Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.

- Continuous training to develop yourself personally and professionally

- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

📌 Front Desk Agent Barcelona
🏢 Soho House u0026amp
📍 Barcelona