Job Highlight The ICT Officer plays a key role in designing, operating, and continuously improving the Organization's private cloud, private AI platform, and Platform-as-a-Service (PaaS) environments, as well as its public cloud services, in support of operations and missions worldwide.

The position involves applying infrastructure-as-code, automation, CI/CD, containerization, and monitoring practices to deliver secure, resilient, and scalable platforms that enable client entities to develop, deploy, and run applications, including AI and machine learning workloads, in complex and often time-sensitive environments.

The incumbent provides round-the-clock support, including on-call and rotational coverage, to ensure high availability and rapid incident resolution for mission-critical services.

The role contributes to general operations by promoting reliable service delivery, efficient resource and cost management, and compliance with UN policies, standards, and information security best practices.

Role Purpose

Under the overall supervision of the UNOPS Programme Manager, and under the direct guidance of the Chief, Infrastructure Operations Section (IOS), and the Chief of the Platform Support Unit (PSU) at the UN ICT Facility in Valencia, Spain, the ICT Officer will provide reliable, secure, and efficient private cloud, private AI, PaaS, and public cloud services within the Platform Support Unit.

The incumbent ensures that engineering processes, automation practices, and operational tools are applied consistently and in line with recognized industry standards, while aligning all activities with UNGSC objectives and applicable UN policies, rules, and regulations.

The role supports the coordinated delivery and 24/7 operation of platform services across locations and operational contexts, enabling client entities to deploy and run their applications and AI workloads with confidence.

Functions / Key Results Expected

Summary of Key Functions





Functional Responsibilities

The personnel will be responsible for the following duties:

- Private Cloud

- Private AI Platform

- PaaS

- Public Cloud

- Automation

- Other

- Private Cloud

- Design, deploy, operate, and maintain the private cloud infrastructure (compute, storage, virtualization), ensuring performance, resilience, capacity, and lifecycle management.

- Implement backup, disaster recovery, and business continuity arrangements, and support the onboarding of client entities.

- Private AI Platform

- Deploy, operate, and optimize the private AI platform, including GPU-accelerated infrastructure and training and inference environments.

- Implement and maintain MLOps tooling and manage resource allocation, ensuring compliance with data protection and UN policies.

- PaaS

- Support the management and improvement of on-premises PaaS offering, including container orchestration, Drupal and Moodle platform, Redis, MySQL, and other managed platform services.

- Develop standardized deployment templates, and support client entities in deployment, and troubleshooting.

- Public Cloud

- Design, implement, and manage public cloud environments in line with UN architectural standards.

- Optimize cloud consumption and costs, and support hybrid connectivity between private and public cloud.

- Automation, Monitoring, and On-Call Support

- Develop infrastructure-as-code and CI/CD pipelines, and implement monitoring, logging, and alerting across all platforms.

- Provide 24/7 on-call and rotational support, including weekends and holidays as required,



resolving incidents within agreed service levels and contributing to incident, problem, and change management.

- Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Education Requirements

Required

- Advanced university degree (Master’s degree or equivalent) preferably in information technology, computer science, engineering, statistics, or in a field related to the post description with zero (0) year of relevant experience OR
- A first level university degree (Bachelor’s degree or equivalent) preferably in information technology, computer science, engineering, statistics, or in a field related to post description with two (2) years of relevant experience.

Desired

- Relevant professional certifications in one or more of the following areas: public cloud platforms (e.g., Microsoft Azure, AWS, or Google Cloud), identity and access management, infrastructure as code and automation (e.g., Terraform).

Requirements

Experience Requirements

Required

- Relevant experience is defined as experience in DevOps, cloud engineering, or infrastructure and platform management.

- Experience in DevOps, cloud engineering, or infrastructure and platform management.

- Experience with open-source AI/ML platforms (E.g. vLLM, RAG DB’s, etc.) and on-premises GPU-accelerated infrastructure management.

- Experience managing private cloud environments using an open source virtualization platform (e.g., Proxmox or another KVM platform).

- Experience supporting infrastructure-as-code, CI/CD pipelines, and monitoring tools.

Desired

- Experience in supporting public cloud environments (e.g., AWS, Azure, or Google Cloud.

- Experience with containers and on-premises PaaS environments (e.g. Redis, Solr, MySQL, NGINX, etc).

- Experience working in the United Nations system or a similar international organization.

📌 ICT Officer (Valencia)
🏢 Unops
📍 Valencia