Interim Back Office Specialist to support customer service, order management and administrative operations, ensuring an efficient order-to-cash process and an excellent customer experience.
Key Responsibilities
- Act as the first point of contact for customers via phone and email, managing inquiries and coordinating with internal departments when required.
- Prepare and manage customer quotations and follow up on commercial offers.
- Process customer purchase orders, create sales orders and coordinate product availability and delivery.
- Monitor order fulfillment in collaboration with Supply Chain and Logistics teams.
- Register and coordinate service requests, assigning technicians according to availability and geographical area.
- Manage service invoicing, including proforma and final invoices, credit notes and related documentation.
- Administer maintenance contracts, ensuring accurate system updates, intervention tracking and billing activities.
- Resolve incidents arising throughout the order-to-cash process.
- Coordinate travel arrangements for field service technicians and other employees.
- Ensure accurate administrative documentation and data management.
Your Profile / Qualifications
- Studies in Administration & Finance
- Minimum 2 years of experience in a Back Office, Order Management or Customer Service role.
- Strong administrative and organizational skills.
- Experience working in a project-based environment is a plus.
- Native-level Spanish and advanced English. Portuguese is an advantage.
- Excellent communication and stakeholder management skills.
- Strong customer orientation and problem-solving mindset.
- Ability to manage multiple priorities and work effectively across departments.
- Results-oriented and proactive approach.
We Offer
- Please note: This is an interim role.
- Attractive compensation package aligned with experience and responsibilities.
- Private health insurance plan
- Employee Assistance Program
- Adaptable working hours and a hybrid working model (up to two days per week remote).
- 23 days of vacation per year.
- Great work environment as part of a collaborative team
- Continuous internal training and career development opportunities, both nationally and internationally.
- The opportunity to join a company recognized as a Top Employer 2026.
Did we spark your interest?
Then please click apply above to access our guided application process.
📌 Interim Back Office Specialist – Customer Service & Order Management (Granollers)
🏢 Gea Group
📍 Granollers
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.