We are looking to hire a Junior IT Support Technician eager to learn and grow within our IT Operations team. We value a solid technical foundation, strong analytical skills, and the drive to develop alongside experienced colleagues.

Key Responsibilities

- Workplace Support: User support, resolving endpoint issues (Windows/Mac devices, peripherals, user accounts, and access management).
- HW &
- SW Troubleshooting: Diagnosing and resolving technical issues across both physical equipment (PCs, local networks, printers) and corporate software.
- Network &
- Communications Maintenance: Assisting with basic maintenance, monitoring, and troubleshooting of local network infrastructure (switches, Wi-Fi access points, routers, and IP telephony).
- OSS/BSS Maintenance &
- Support: Progressive involvement in Tier 1/Tier 2 maintenance for internal business applications and operational support.
- Deployments &
- Projects: Direct assistance with IT logistics and technical setup for office openings and closures.

Requirements

What We Are Looking For

- Vocational training or degree in Computer Science, Information Technology, or a related field.




- Basic understanding of networks, operating systems, and IT infrastructure.
- Fluent in spoken and written English is required (C1/C2 level)
- Exceptional Communication &
- Soft Skills: Outstanding interpersonal and empathy skills, with a strong focus on clear communication and user satisfaction when handling end-user support.
- Methodical approach to troubleshooting and problem-solving.
- Willingness to Travel: Availability to travel occasionally (mainly short trips across Europe) to support local office deployments or complex on-site technical interventions.

Nice to Have (Bonus Points)

- System Integration &
- Development: Basic knowledge or interest in developing integrations between systems (e.g., APIs, scripting, or middleware).

What We Offer

- Onboarding and continuous training provided by the team.
- Hands-on exposure to real international projects and infrastructure expansion.
- A collaborative multinational work environment to build a solid long-term career in IT.

📌 IT Support Technician (Junior Level) (Madrid)
🏢 Prosegur
📍 Madrid