The role As our first dedicated IT Support hire youll own day-to-day technology support for a distributed team and a distributed footprint internal staff spread across 30 countries plus the hubs (co-working space) homes and Education Centers infrastructure that families rely on at each of our eight destinations. This is a remote-first role most of what you do is solved over a ticket a call or a remote session but youll coordinate closely with local teams and vendors on the ground and some travel to destinations should be expected (for launches major issues or infrastructure upgrades). You will collaborate with teams across every destination to keep our technology quietly working for everyone by Running day-to-day helpdesk support for 200+ team members across 30 countries hardware software accounts and access issues via a Slack ticketing system with clear SLAs Managing the device lifecycle procurement setup and configuration of laptops and equipment for new hires secure offboarding and asset recovery for departures Troubleshoot network and connectivity issues remotely working with non-technical staff on the ground to diagnose and fix problems Maintaining a baseline of shared technology at each destination (co-working equipment printers wifi)



in partnership with local teams Managing relationships with external IT vendors and local providers across multiple countries (hardware ISPs security tools) including contract and renewal tracking Flagging recurring issues or infrastructure gaps as we open new destinations (eg Annecy second Spain location) and helping scope IT needs for new sites ahead of launch Ensuring seamless information flow within the team mostly asynchronously and across time zones You will be responsible for Owning core SaaS/IT tooling administration (identity access management Google Workspace or equivalent Slack device management/MDM internal ops tooling) provisioning permissions and security hygiene Owning IT security basics for a distributed company device encryption password/MFA policy phishing awareness and data protection practices aligned with GDPR given our multi-country footprint Building and maintaining internal documentation (setup guides FAQs troubleshooting runbooks) so common issues are self-serve wherever possible Keeping asset vendor and license records accurate and current across all destinations Success metric ticket resolution time against SLA internal satisfaction with IT support and uptime of shared tech at each destination

📌 IT Support Specialist (Remote) (Madrid)
🏢 Boundless Life Spain SLU
📍 Madrid