Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid) Requisition ID: Work Area: Sales Expected Travel: 0 - 10% Career Status: Graduate Employment Type: Regular Full Time Career Level: T2 Hiring Manager: Beatriz Garrido Recruiter Name: Camila Lopez Marsano What You'll Do * Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area. * Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, integral intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. * Enhance skills around your solution portfolio, managing customer retention, and driving value realization. * Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.



You will have the opportunity to work both behind the scenes and directly with customers. CSM focus areas * SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications. * SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. What You Bring * 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management. * Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity. * A cooperative and productive approach to working relationships, internally and externally. * A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results. * An und

📌 Client Success Specialist — Multilingual Web Support (Madrid)
🏢 Ovhcloud
📍 Madrid