Taxfix in Madrid is seeking an Associate Team Lead for Customer Support to guide a team of agents, manage escalations, and drive service quality while aligning with product and marketing.
The role emphasizes KPI tracking, feedback, training, and implementing process improvements; you’ll leverage AI tools to streamline workflows and reduce resolution times. Spanish native with English fluency and 1–2 years supervisory experience are desired.
📌 Madrid-Based Customer Success Team Lead
🏢 Taxfix
📍 Madrid
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