Mission and your day-to-day

To ensure accurate and timely processing of customer orders while providing effective support throughout the order-to-delivery process. The role contributes to customer satisfaction by coordinating with internal stakeholders, resolving order-related issues, and maintaining accurate information regarding product availability, delivery dates, pricing, and returns.

- Process customer orders accurately and efficiently in accordance with company procedures.

- Manage and resolve order, delivery, and shipping-related issues.

- Monitor customer orders and ensure systems are updated with current information regarding product availability, shortages, delivery schedules, and price changes.

- Act as a liaison between customers, production, logistics, and distribution teams to facilitate smooth order fulfillment.

- Support the management of product/parts returns and related documentation.

- Analyze and summarize reports on customer inquiries, service issues, delivery performance, customer complaints, sales trends, and return reasons.

- Provide customers with information and/or documentation regarding order status, product availability, and delivery.

- Maintain data accuracy in ERP and customer service systems or platforms.

- Escalate complex issues to senior team members when appropriate

Your skills and experience

- Understanding of order management, customer service processes, logistics, shipping, and returns processes by experience

- English knowledge is a must (min. B1) written and spoken

- Knowledge of SAP and CRM (C4C, Salesforce or similar)

- Knowledge of Microsoft Office applications.





- Customer-oriented mindset.

- Strong attention to detail and accuracy.

- Effective communication skills.

- Problem-solving and analytical thinking.

- Organizational and time-management skills.

- Ability to work collaboratively within a team environment.

Your compensation and benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role.

- Versátil Compensation Benefits – including private health insurance and childcare vouchers.

- Life Insurance Coverage – providing added security and peace of mind.

- Pension Plan – helping you build a strong financial future.

- Flexible Working Hours and Summer Schedule with reduced working hours for three months.

- Meal Allowance, free coffee and fruit – supporting your daily wellbeing at work.

- Hybrid Working Options – up to 5 remote working days per month during winter and 8 days during the summer schedule.

- On-Site Parking – convenient and free parking facilities.

- Employee Discounts Platform – exclusive offers and savings across a wide range of brands and services.

- Internal Learning & Development Platform – including English language courses and full access to LinkedIn Learning.

- Christmas Benefits & Family Events – including gift cards for employees' children, children's holiday celebrations, Christmas hampers, and more.

- Partnerships with Leading Business Schools – offering access to executive education and professional development opportunities.

- Commitment to Diversity, Equity & Inclusion through our comprehensive Equality Plan.

Location: Madrid

📌 Order Processing Professional (Madrid)
🏢 Desoutter
📍 Madrid