Spanish Speaking Player Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier general talent with industry-leading corporations. As experts in the European recruitment market, we specialize in identifying exceptional candidates for the most prestigious jobs in Bulgaria and beyond. Job Overview We are seeking a passionate gaming enthusiast to join a world-class team as a Spanish Speaking Player Support Specialist position in Bulgaria. This is an exclusive opportunity to launch your career in the vibrant Gaming & Esports industry, where you will provide world-class assistance to players across the globe. Key Responsibilities * Deliver professional and empathetic support to players via chat, email, and ticketing systems within the Gaming & Esports ecosystem * Troubleshoot technical inquiries, account issues, and in-game transaction queries to ensure a seamless user experience * Maintain comprehensive knowledge of current game titles, mechanics,



and community trends to better assist our Spanish-speaking player base * Escalate complex technical bugs and game-breaking issues to the development and engineering teams in accordance with internal protocols * Uphold the highest standards of service quality and response times as required for high-stakes Gaming & Esports environments * Contribute to the continuous improvement of support documentation and FAQ resources for the Spanish-speaking community * Foster a positive and inclusive environment while acting as a brand ambassador for our gaming partners Requirements * Native or fluent Spanish (spoken and written) is mandatory for this role * Excellent command of the English language to communicate within our diverse, multinational office * Genuine passion for Gaming & Esports and familiarity with modern gaming platforms and culture * Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment * Proven

📌 Spanish Speaking Player Support Specialist (Ceuta)
🏢 Mercier Consultancy MD
📍 Ceuta