Описание: N26 is a digital bank that provides a branchless banking experience through technology and design. It operates a integral banking platform across European markets, offering digital banking services without physical branches, paperwork, or hidden fees.

Задачи

Lead the strategy, design, delivery, and enterprise-scale adoption of Agentic AI, hyperautomation, process mining, and internal tooling for Banking Operations

Design, deploy, and govern end-to-end, multi-step Agentic AI solutions and automations for high-volume processes, cross-team friction, and manual back-office tasks

Translate complex ML/AI concepts into practical working systems for Banking Operations

Identify structural and behavioral barriers to adoption and design frameworks that embed AI capabilities into daily operations and team decision-making

Lead structured process capture, process mining, and workflow mapping

Evaluate opportunities to redesign end-to-end workflows instead of automating existing inefficiencies

Partner with Conversational Banking and Platform owners to optimize Salesforce and integrate AI agents with central architecture and AWS infrastructure

Define and track metrics for each initiative, including FTE impact, handling times, error rates, cost-per-unit, and time saved

Work with Banking Ops leads, Data Science, AI Enablement, and Engineering to turn operational pain points into product specs, PRDs, and prompt configurations

Collaborate with Data Protection, Legal, and Compliance teams to build workflows compliant with GDPR, the EU AI Act, and internal governance standards

Own product readiness for launches and ensure that changes in one pod do not disrupt downstream processes, control environments, or customer outcomes

Требования





5+ Years of experience in Product Management, Process Engineering, or Operational Transformation

Experience in a fast-moving technology, digital, or fintech environment

Demonstrated experience taking ML, RPA, or Agentic AI products from 0 to 1 or significantly scaling them with measurable operational savings

Hands-on experience with APIs, prompt engineering, agentic frameworks, and orchestration tools

Ability to build or configure the first version of a solution while designing its long-term vision

Expertise in workflow mapping, failure demand analysis, and structured waste-reduction methodologies

Experience with Lean, Six Sigma, or equivalent methodologies

Background in banking or fintech and experience navigating compliance, legal, and risk sign-offs in a control-heavy environment

Proficiency in data-driven impact modeling and measurement using Power BI, SQL, or similar tools

Exceptional communication skills and experience presenting complex trade-offs to senior leadership

Ability to influence cross-functional teams without direct authority

Nice to have: Experience in a fast-moving tech, digital, or fintech environment

Условия

Employee benefits include a personal development budget, work from home budget, fitness and wellness membership discounts, language apps, and public transportation benefits

One dedicated office teamwork day per week plus another day of choice, with remote work the rest of the time; some roles may require additional in-office presence

Premium subscription on the employee’s personal N26 bank account and subscriptions for friends and family members

One additional annual leave day for each year of service

High degree of autonomy and access to cutting-edge technologies

Relocation package with visa support is available

📌 product manager for banking operations (Madrid)
🏢 N26
📍 Madrid