Customer Success Manager – Sprinklr – Spain, Madrid (Full time) Location: Spain – Madrid Contract: Full time Travel: 0 – 10% Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified‑CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. Job Description As a Customer Success Manager you will be a trusted advisor responsible for driving adoption, value realization, and long‑term success for Sprinklr's most strategic customers across the Marketing, Social, and Advertising product suite. What You'll Do * Lead the strategic technical relationship across Sprinklr's Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics. * Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks. * Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases. * Own the end‑to‑end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics).



* Conduct workspace audits, health score tracking, and usage diagnostics using internal CSP tools to drive recommendations and de‑risk accounts. * Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management. * Coordinate cross‑functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion. * Run business reviews tailored to executive audiences, combining KPIs, platform telemetry, and business outcomes into ROI narratives. Responsibilities / Duties * Deliver stakeholder‑specific enablement‑executive workshops, advanced user trainings, feature adoption campaigns‑designed to improve usability and internal platform advocacy. * Identify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change support. * Cult

📌 Customer Success Analyst (Madrid)
🏢 Mercor
📍 Madrid