Overview Service Manager / Service Transformation (Key Client) - (Only Spanish Residents) Capitole Madrid, Community of Madrid, Spain Are you ready to take on a strategic role for one of our key clients? This position leads a high-impact transformation, guiding the evolution of services from Time & Material (T&M;) to managed services and fixed-price projects. This is a unique opportunity to combine strategic vision, client leadership, and operational excellence, while driving value and innovation for a major client in a highly international environment. What you’ll do * Build strong and lasting relationships as a trusted partner for a key client. * Design, implement, and optimize managed services and fixed-price project models. * Define, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery. * Proactively manage risks and dependencies, anticipating challenges before they impact the business. * Oversee invoicing, cost control, and contract management, ensuring transparency and financial health of the engagement. * Identify opportunities to add value through upselling and cross-selling. * Lead and coordinate multidisciplinary teams, fostering collaboration across stakeholders. * Provide progress reports and strategic insights to clients and internal leadership. What you bring * Proven experience in Service Management, ideally driving transitions from T&M; to managed services. * Strong commercial acumen and negotiation skills in international corporate environments.



* Solid knowledge of IT/OT technologies and service delivery models. * Experience managing SLAs, KPIs, risks, and complex projects. * Ability to lead teams and influence multiple stakeholders effectively. * Fluent in English and Spanish (C1), comfortable in multicultural environments. * Results-driven, proactive mindset with high adaptability. Nice to have: * Background in digital transformation or large-scale projects. * Familiarity with project management and reporting tools ( PowerBI, SAP, etc. ). * Hands-on understanding of automation and service innovation. This role is about transforming how we deliver value for a key client. If you’re passionate about innovation, risk control, and building long-term partnerships, we want to meet you! Why you’ll love working with us * Monthly team follow-ups for continuous feedback. * Teleworking and versátil working hours. * Private medical insurance fully covered. * Flexible remuneration (restaurant tickets, transport, childcare). * Andjoy (Gymforless) & employee discounts (Club Capitole). * Team buildings every 2 months, including summer party and Christmas dinner. * Sponsored football team & active technological communities to share knowledge. See what people are saying about us: Glassdoor Note: This description retains the core responsibilities and qualifications for the role while removing unrelated postings and duplications found in the original copy. #J-18808-Ljbffr

📌 Service Manager / Service Transformation (Key Client) - (Only Spanish Residents)
🏢 Capitole
📍 Madrid