At Gong, you will join a company built on innovative products, ambitious goals, and passionate people

We are shaping the future of revenue intelligence and we want people who are excited to build what comes next

You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other

Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact

If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career

As a Renewal Manager at Gong, you’ll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with Gong

You’ll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experience

You will also contribute to improving efficiency and retention through our renewals playbook, operational workflows, and customer engagement strategies

Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn

Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements

Drive customer engagement through live interactions, leveraging data insights to reinforce Gong’s value and alignment with customer goals

Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services

Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity

Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes

Develop and refine renewal processes by advocating for system improvements and automation to increase efficiency

Mitigate churn risk by identifying at-risk customers early and executing tailored renewal strategies

Manage contract execution workflows,



including quote creation, Salesforce opportunity management, order form generation, and tracking contracts to close

Within the first 60 days, you will:

Complete Gong onboarding and key certifications to build product, customer, and sales process knowledge

Listen to customer calls, master value-based talk tracks, and understand common objections

Learn pricing and negotiation best practices to optimize renewal outcomes

Develop proficiency in Gong deal workflows, Salesforce processes, and contract execution best practices

Build cross-functional relationships across Customer Success, Sales, Finance, and Legal

Within 3 months, you will:

Fully own renewal negotiations and execution for a subset of customers

Drive engagement strategies for your book of business, proactively identifying renewal risks and opportunities

Develop a Quarter +1 engagement plan to maintain proactive outreach and improve retention rates

Assess areas for process automation and operational efficiencies, making data-driven recommendations

Benefits

Mental health support resources

Work from home stipend

Generous vacation days

Quarterly recharge company shutdowns

Parental leave

Employee equity

Commuter & parking benefits

Retirement savings

Training & development programs

Employee resource groups

Mentorship opportunities

Adaptable wellness fund

Ability to work in a fast-paced, high-growth environment while maintaining a proactive, strategic approachExceptional communication and negotiation skills, able to handle objections and influence decision-makersExperience working with Salesforce and Gong, particularly managing opportunities2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environmentHighly organized with strong attention to detail, managing a high-volume book of business efficientlyProven track record of managing and negotiating contracts with a strong renewal/expansion success rateStrong business acumen, understanding customer needs and financial drivers to craft compelling renewal pitches

📌 Renewal Manager (Madrid)
🏢 Gong
📍 Madrid