Are you a IMS Incident - Major Incident & Problem Manager in Madrid seeking a new interesting challenge?
If your answer is yes, it’s your lucky day so keep reading, it can be just what you’re looking for
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
- Own Incident, Major Incident and Problem Management governance across IMS
- Ensure incident lifecycle compliance, SLA adherence, backlog health and data quality
- Coordinate P1/P2 response, crisis calls, stakeholder updates and service restoration follow-up
- Validate problem candidates and assess recurring incidents for Problem Management
- Coordinate cross-functional root cause analysis using the 5 Whys methodology
- Assign, track and govern corrective actions, permanent fixes, workarounds and accepted risks
- Link related Incidents, Problems, Changes and Knowledge Articles in ServiceNow
- Report trends, KPI performance, recurring issues and improvement initiatives
- ServiceNow ITSM
- ITIL
- Root Cause Analysis (RCA)
- 5 Whys Methodology




- Operational Reporting & Governance

Years' experience: 5 years
Workplace: Madrid
Work Schedule: regular office hours
Permanent contract - We offer indefinite contracts from the first day.
Pay and benefits - Competitive salary and a versátil compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace
Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.
Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
Bring your buddy - If you have referred a

📌 IMS Incident (Madrid)
🏢 Tata Consultancy Services
📍 Madrid