Remitee, a rapidly expanding fintech company specializing in international payments, is seeking an Service Support Analyst to join our team. This role plays a key part in ensuring smooth operations and delivering an excellent service experience to our clients. This is a 100% remote position based in Europe, ideally Spain. Working hours: 3:00 AM to 12:00 PM Argentina time (ART, UTC-3). This is 8:00 to 17:00 in Spain during summer time (CEST) and 7:00 to 16:00 during Winter time (CET). Key Responsibilities * Provide direct support to our clients by managing and resolving assigned cases. * Ensure a high-quality service experience for all customers. * Collaborate with cross-functional teams to guarantee timely and effective case resolution. * Extract, analyze, and manage information from various databases. * Answer operational questions with transactional data (for example, SLA compliance by payer, rejection times, or false completions), spotting patterns and anomalies along the way. * Identify operational deviations and execute corrective actions.



* Analyze available data to improve operational indicators and monitoring dashboards. * Monitor key KPIs and propose new performance metrics for continuous improvement. What We Are Looking For * Based in Europe (ideally Spain), able to work the schedule described above. * Fluent in Spanish and English (spoken and written). * Strong problem-solving skills. * Ability to work independently and exercise sound judgment with minimal real-time supervision, especially during early-morning hours. * Strong analytical skills and a good eye for detecting patterns in data. * Excellent interpersonal skills and teamwork. * Minimum of 2 year of experience in similar roles. Experience in fintech, payments, or banking operations is a plus. * Knowledge of SQL (mandatory) to extract and analyze transactional data, and Power BI (mandatory). * Experience with ticket management tools (Jira). #J-18808-Ljbffr

📌 Service Support Analyst (Madrid)
🏢 Remitee
📍 Madrid