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SLS Barcelona

What youll do

We are looking for a Night Supervisor to join the team at SLS Barcelona. Under the guidance of the Night Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.

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- Undertake a review of end-of-day takings against logged reports.

- Conduct nightly audits, reporting, and balancing for all departments and hotel functions and meticulously reconciling accounts to ensure accuracy.

- Ensure credit card system reconciles to daily transaction lists.

- Monitor, observe and assist in evaluating team member performance.

- Manage overnight reservations and check-ins, providing efficient and friendly service.

- Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.

- Greet and assist guests in a warm, courteous, and professional manner.

- Handle cash and credit transactions, ensuring the accuracy of guest billing.

- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.

- Ensure all telephone calls are answered as quickly and efficiently as possible.

- Report any issues to the correct department and check to ensure the work has been completed.

- Ensure that the reception and public areas are clean,



tidy and presentable at all times.

What's in it for you...

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- The opportunity to join an innovative, fast-growing, international group thats committed to not just building new hotels but building a general brand.

- The chance to challenge the norm and work in an environment that is both creative and rewarding.

- Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.

- Plenty of opportunity for development.

- Excellent discounts across the entire Ennismore family of brands.

Requisitos

What we are looking for...

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- Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.

- Someone who understands, celebrates and embraces the SLS brand values.

- Ability to multitask and work in a fast-paced environment.

- Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.

- Excellent verbal and written communication skills. Fluent in Spanish and English.

- You make people feel good - your team, guests, and colleagues alike. You make a positive impact.

- You learn quickly and adapt to SLSs unique culture.

- You are humble and open to ideas. We leave our ego at the door and help get things done. xcskxlj

- Youre up for doing things differently and trying (almost) everything once.

- You want to be part of a team that works hard, supports each other and has fun along the way.

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📌 Night Supervisor - (Barcelona)
🏢 Turijobs
📍 Barcelona